Terms of Service

1. Acceptance of Terms

By accessing or using the Adiuvo platform at adiuvo.ca (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Adiuvo, operated from Kingston, Ontario, Canada. The agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. Description of Service

Adiuvo is a software company that builds and operates a connected ecosystem of AI-powered business products, including but not limited to web intelligence, SEO, site monitoring, content management, marketing automation, and lead management. The ecosystem continuously grows with new products and capabilities.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify users of material changes to the Service.

3. Account Registration

To access certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password and login credentials secure and confidential
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 16 years of age to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscriptions and Payments

4.1 Subscription Plans

Access to Adiuvo products is provided through paid subscription plans. Each product may offer multiple tiers with different features and pricing. Plan details, pricing, and feature availability are displayed on the product page at the time of purchase.

4.2 Free Trials

Some products may include a free trial period. Payment information is collected at the start of the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged.

4.3 Billing

All payments are processed securely through Stripe. Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan selected). All prices are in Canadian dollars (CAD) unless otherwise stated. Applicable taxes will be added at checkout.

4.4 Cancellation and Refunds

You may cancel your subscription at any time from your account dashboard. Cancellation and refund treatment depends on the billing cycle you selected:

Monthly plans. You may cancel at any time. Your subscription remains active and you retain access to the product through the end of the current monthly billing period. No partial-month refunds are issued.

Annual plans. You may request a full refund of the annual subscription fee within fourteen (14) calendar days of the initial purchase or annual renewal date, less the cash value of any AI credits, third-party LLM usage, or other metered services already consumed during that period. After the 14-day window, the annual fee becomes non-refundable; cancellation will prevent the next annual renewal but will not generate a refund for the unused remainder of the current term. You retain access to the product through the end of the paid annual term.

To request an annual refund, contact [email protected] within the 14-day window. Refunds are processed back to the original payment method within 5–10 business days.

4.5 Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' notice of any price increase. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4.6 AI Features and Credits

Certain subscription plans include access to AI-powered features and a monthly allocation of AI credits. AI credit allowances vary by plan tier. Unused credits do not roll over between billing periods. Business and Enterprise plans may enable Bring Your Own Key (BYOK) mode to use a personal API key with a supported LLM provider.

Additional AI credit packs may be available for one-time or recurring purchase. Consumed AI credits and third-party LLM usage are non-refundable, including within the 14-day annual refund window described in Section 4.4 — refunds are netted against the cash value of any usage already incurred. AI features are subject to the data handling practices described in our Privacy Policy.

5. User Content and Data

5.1 Your Content

You retain ownership of any content, data, or materials you upload, submit, or input into the Service ("User Content"). By using the Service, you grant Adiuvo a non-exclusive, worldwide, royalty-free licence to use, process, and store your User Content solely for the purpose of providing and improving the Service.

5.2 Product Improvement

Important: Data and usage patterns generated through your use of the Service may be used in aggregate or anonymized form to improve the accuracy and quality of Adiuvo products, including AI-powered capabilities and algorithms. This helps us deliver better results for all users. We do not use identifiable User Content for this purpose without your consent.

5.3 Prohibited Content

You agree not to upload, submit, or transmit any content that:

• Violates any applicable law or regulation
• Infringes on intellectual property rights of any third party
• Contains malware, viruses, or harmful code
• Is defamatory, threatening, harassing, or discriminatory
• Constitutes spam or unauthorized commercial solicitation

6. Authorized Staff Access (Support Impersonation)

You acknowledge and consent that authorized Adiuvo staff may temporarily access your account on your behalf to investigate issues, provide support, or assist with configuration. While impersonating, staff act within your account as if logged in as you.

6.1 Audit & Oversight

Every impersonation session is recorded and every individual request made during the session is logged with method, path, status, duration, and (for write requests) request payload. Access to this audit log is restricted to superusers and members of an explicit oversight group, ensuring that staff activity is independently reviewable. A persistent banner is displayed to the staff member throughout the session.

6.2 Customer Rights

You may request the complete audit log of any impersonation session involving your account by contacting [email protected]. We will respond within 30 days.

6.3 Liability for Authorized Actions

Actions performed by Adiuvo staff while impersonating your account — such as configuration changes, settings adjustments, or remediation steps — are taken in good faith to provide support. Adiuvo's liability for such actions is governed by Section 11 (Limitation of Liability). You are responsible for reviewing the audit trail and notifying us promptly of any action you did not authorize or do not endorse.

Full details on what is logged, how long it is retained, and your access rights are described in our Privacy Policy, Section 6.

7. Acceptable Use

When using the Service, you agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Service, other accounts, or computer systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any portion of the Service
• Use automated systems (bots, scrapers) to access the Service without our written consent
• Resell, sublicence, or redistribute the Service or any part thereof
• Circumvent any usage limits, quotas, or access controls

Violation of these restrictions may result in immediate suspension or termination of your account.

8. Intellectual Property

The Service, including its original content, features, functionality, design, source code, and branding, is owned by Adiuvo and is protected by Canadian and international copyright, trademark, and intellectual property laws.

Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms. The Adiuvo name, logo, and all related marks are trademarks of Adiuvo and may not be used without our prior written consent.

9. Third-Party Services

The Service may integrate with or contain links to third-party services (including Stripe for payment processing). These third-party services are governed by their own terms and privacy policies. We are not responsible for the content, privacy practices, or availability of third-party services.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components. We do not guarantee the accuracy, reliability, or completeness of any output generated by AI-powered features of the Service. You acknowledge that AI-generated outputs should be reviewed and verified before being relied upon for business decisions.

11. Limitation of Liability

To the maximum extent permitted by the laws of Ontario and Canada, Adiuvo, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

Our total liability for any claim arising under these Terms shall not exceed the amount you have paid to Adiuvo in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Adiuvo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any User Content you submit to the Service.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, if you breach these Terms or if we determine, in our sole discretion, that your continued use poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We may, at our discretion, provide you with an opportunity to export your User Content for a reasonable period following termination. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be resolved through the following process:

1. Informal resolution — The parties shall first attempt to resolve the dispute informally by contacting each other in writing
2. Mediation — If the dispute is not resolved within 30 days, either party may refer the matter to mediation in Kingston, Ontario
3. Litigation — If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Ontario, sitting in Kingston

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page with a revised effective date and, where appropriate, by email notification. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

16. General Provisions

• Entire Agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and Adiuvo regarding your use of the Service.
• Severability — If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver — Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment — You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.
• Language — These Terms are drafted in English. In the event of any discrepancy between translated versions and the English version, the English version shall prevail.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

Adiuvo

Kingston, Ontario, Canada

Email: [email protected]

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